Customer Service Team Leader

2 weeks ago

Melbourne, Victoria, Australia Aussie Broadband Full time

Lead and inspire as our next Customer Service Team Leader in Dandenong.
- At Aussie Broadband we believe _
- difference _
- is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _
- Equal Opportunity Employer_
- , supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday._
- Join us as we continue to grow and make a mark as the 5th largest telco in Australia_

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

We are proud to be a

B Corp Certified company

, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our

Pledge 1% commitment

,

sponsorship programs

and our paid staff community service leave offering.

But don't just take our word for it - We have been named one of the top employers in Australia by

HRD magazine

The good stuff- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)- Free internet up to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you- Telco industry knowledge
- Clear and approachable communicator
- Strong leadership abilities
- Customer service understanding
- Advanced computer skills
- Proficient in negotiation and innovative thinking
- Works well independently and in a team- How will you support our "Why?"-
- Lead a team of consultants who provide technical and accounts support to our residential customers
- Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
- Oversee team performance and ensure targets are met through collaborative efforts
- Meet customer service standards and call handling targets
- Foster a professional business relationship with customers by providing prompt and efficient serviceReady to join?

If you have an questions get in touch today with our team at

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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