Customer Service Team Leader

1 week ago

Melbourne, Victoria, Australia IKEA Full time
Overview

Join to apply for the Customer Service Team Leader role at IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

  • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

  • This role is Permanent Full-time, 76hrs/fortnight.
  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

ABOUT THIS WORK AREA

As Customer Team Leader your responsibilities will include:

  • Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
  • Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.
  • Supporting your manager with the recruitment, training, retention, performance management, succession planning and competence development of the team.
  • Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
  • Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goals are achieved.
  • Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
  • Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.

Qualifications

  • Demonstrated experience leading a team (minimum 1 year) and providing exceptional customer service.
  • Highly developed communication, collaboration, and organisational skills.
  • Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
  • A leader who demonstrates the IKEA values and always leads by example.
  • An energetic leadership style: you thrive on the buzz you get from fast paced retail environment.
  • Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

We need people like you

At IKEA, work is so much more than a job. Come join us


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