Customer Service Team Leader

1 week ago

Melbourne, Victoria, Australia O'Brien Glass Industries Limited Full time

**Are you a passionate leader with exceptional customer service skills?**

**Do you thrive in a fast-paced environment and enjoy working in a team?**

O'Brien Glass are currently seeking a talented and motivated individual to join our Cranbourne branch as a Customer Service Team Leader within our AutoGlass division.

O'Brien Glass are looking for a passionate and dedicated individual who is interested in building a career with us. If you are hired, you are one of our own and part of the O'Brien DNA which consists of being a caring, genuine, collaborative and driven person.

O'Brien Glass create a workplace culture that fosters safety, innovation and ongoing professional development through a range of training and learning opportunities
- Monday - Friday
- 8.00am - 4.00pm
- Some Saturday work will be required

**What you'll be doing**:

- Lead the customer service and admin team and support day to day running of the branch
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising branch computer systems
- Provide first class service to all customers using your amazing people and communication skills
- Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**What we are looking for**:

- Experience in managing/leading teams in a busy environment
- A true passion for delivering customer service excellence
- Must have clear/excellent verbal and written communication skills
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Excellent self organisation and time management skills
- Professional communication and presentation skills
- Ability to resolve issues and create solutions for customers
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**The Perks**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

**Must have full Australian Workrights**

**Sounds like a Crackin' Opportunity? Click and Apply**

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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