Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Tapestry Full time

Operations Coordinator | Tapestry ANZ

Bring your operational know-how and customer experience passion to the world of **premium multi-brand retail**. We're looking for a highly organised, solutions-focused coordinator to be the vital link between head office, store teams, customer care, and key partners — keeping our stores compliant, connected, and ready to delight.

**Based in our Sydney office as the Retail Operations Coordinator, you will play a key role**:

- Support day-to-day store operations across multiple luxury brands
- Partner with store and customer care teams to resolve service issues quickly and protect brand reputation
- Monitor compliance, safety, and loss prevention requirements
- Coordinate communications, tools, and training rollouts for retail teams
- Liaise with warehouse, contractors, and suppliers to keep operations running smoothly

**We're looking for someone who**:

- At least 2-3 years of retail operations, store management, or customer care experience (multi-brand or luxury ideal)
- Is detail-driven but thrives in a fast-moving, customer-focused environment.
- Communicates clearly, works collaboratively, and solves problems proactively.
- Brings energy, organisation, and pride to every task — no matter how big or small.
- Advanced systems experience, especially Excel and Microsoft.

**Benefits and Perks at Tapestry**
- Hybrid working model for flexibility and work-life balance.
- Birthday leave
- Generous discounts across Coach and Kate Spade products
- Wellbeing support including EAP and wellness programs.
- Career development opportunities and access to global learning platforms.
- Inclusive culture that celebrates diversity and belonging.

If you're ready to help create seamless store experiences that reflect the standard of the brands we represent, we'd love to hear from you.

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