School Officer

We are seeking an experienced, proactive, and motivated professional with strong clerical skills to join our team in a full-time capacity. This role will be split between providing support at our ECU Psychological Services Centre and delivering general administrative assistance at our Joondalup campus. Responsibilities will include finance, human resources, student and client support, and other related administrative tasks that contribute to the smooth operation of the School of Arts and Humanities.
The Role
The primary role of the School Officer is to perform routine administrative and other support functions for the school. They are the first point of contact for answering queries related to the administration of the school and its staff. When required, School Officers perform many other tasks that lie outside of their daily role in order to support school operations.
Each School Officer will usually have a core job and predominant skill. They should also understudy other team members at the same and/or the next highest level for the purposes of training, ability to provide absence coverage and to develop additional competencies required for further career development.
Reporting to the Team Leader - School Business Support, this position is ideal for someone who is self-motivated, excels in a dynamic environment, and collaborates effectively within a supportive team setting.
Demonstrated experience in providing high-quality administrative support across diverse areas such as finance, human resources, student services, and client liaison, preferably within a university or health-related setting.
Strong interpersonal and communication skills, with the ability to respond professionally and empathetically to a broad range of stakeholders, including students, staff, and clients, particularly in a front-line service environment.
Proficiency in a range of administrative systems and software, including Microsoft Office and enterprise platforms (e.g. finance, HR, or student systems), with an ability to quickly learn new tools and processes.
Proven ability to work independently and as part of a team, showing initiative, sound judgment, and a proactive approach to problem-solving and supporting operational needs beyond routine duties when required.
Demonstrated capacity to manage competing priorities, maintain attention to detail, and deliver timely and accurate outcomes in a fast-paced, client-focused environment.
Commitment to ongoing learning and team development, including a willingness to understudy colleagues, support cross-training efforts, and contribute to continuous service improvement and coverage planning.
You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.
Organisational Context
You will work in a supportive environment as a member of the School's Administration Team, reporting to the Team Leader. On a day-to-day basis, you will collaborate closely with academic and professional colleagues in the School, as well as external stakeholders. You will often interact with other schools and central university services to ensure seamless administrative operations. A key component of your role will also involve providing frontline administrative support at the ECU Psychological Services Centre, assisting with client coordination, scheduling, and operational processes to support the Centre's vital work within the community.
About the School and the University
Edith Cowan University (ECU) is a young and progressive university with a strong reputation for excellence in teaching. ECU has been rated the maximum of five stars for teaching quality by their graduates for 18 years in a row, making ECU one of the few universities in Australia to achieve such a consistently high rating. ECU's reputation for teaching quality and student experience has been built on the productive relationships they have with their students, industry, communities, and alumni - sharing knowledge for the benefit of all. ECU provides an enabling research environment and supports its academic staff to build their research profile and careers through development and training opportunities.
The School of Arts and Humanities (SAH) is one of the largest at ECU with many diverse academic disciplines arranged into three main clusters: Creative Humanities; Psychology, Counselling, and Criminology; and Social Sciences, Social Work, and Youth Work. The School operates across four campuses, with more than 100 academic and professional staff, and has a strong online education presence. The diversity of the School is a strength, enabling interdisciplinary innovation, a sustainable financial platform, and many opportunities for collaborations with industry and community. In 2026, the school will begin to operate its Creative Humanities program from our new ECU City Campus while maintaining and expanding operations at the Joondalup and South-West