Vip Business Services Coordinator

6 days ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

**Internal Opportunity**

**About us**

**About the role**

We are looking for a team member to join our VIP Business Services Team, and support in delivering exceptional guest experiences. You will have strong administration and customer service skills as well as displaying attention to detail.

Key responsibilities in the role are, but not limited to:

- Ensure all VIP guest reservations are accurately booked in applicable systems
- Reservations and bookings for hotel rooms, flights, Star Yacht, limousines, entertainment, restaurants, tours and much more
- Collaborate with other internal teams to deliver 5-star guest service
- Answer phone calls from internal & external stakeholders and action requests accordingly
- Respond to guest queries, ensuring familiarity with the property, current promotions and tournaments, in order to accurately perform administrative tasks
- Show initiative to go above and beyond for our guests, knowing that small details make a big difference
- Maintain a guest-centric focus, ensuring that service delivery is timely, effective and efficient and that it meets both the guest's needs and corporate standards
- Working as liaison between Premium & VIP Business and Hotel Sales and Casino Sales teams to ensure the integrity of all group-related room inventory and master accounts

**Please note, i**f successful, you will be rostered on a rotating basis (shift time 7am-3pm or 12pm-8pm or 3pm-11pm, Monday - Sunday, no overnight shifts). This includes availability to work public holidays and special events (e.g. Lunar New Year)

**About you**

To be successful in this role you will have:

- A positive attitude and strong sense of teamwork to achieve flawless delivery of all services
- Have experience in hotel reservations or hospitality
- Strong administrative skills with the ability to multi-task and prioritise conflicting deadlines
- Proactive approach, ensuring all bookings are completed to the highest standards
- Knowledge of Opera would be highly regarded, however not essential

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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