Vip Services Attendant

5 days ago

Sydney, New South Wales, Australia Mgallery Hotel Collection Full time

Overview
Join to apply for the
VIP Services Attendant
role at
MGallery Hotel Collection
.
Location: Manly, New South Wales, Australia (beachside property).
How you work with us: you will uphold the Heartist culture by leading with your heart, using creativity and empowerment to heart-warm, spotlight, and genuinely connect with guests to make their stay memorable.
Responsibilities
Organise and deliver amenities to VIP rooms and conduct in-room checks.
Ensure timely and efficient delivery and coordination of guest amenities.
Assist and provide general support to the guest experience and guest journey at the hotel.
Coordinate correspondence for all contactable guests prior to arrival to arrange special requirements.
Update guest profiles in the system with relevant information.
Be conversant with daily VIP/Loyalty movements and collaborate with relevant departments for smooth guest transition and recognition.
Update operational departments daily with VIP movements and special requirements.
Respond to guest enquiries and requests in a timely manner, proactively and reactively.
Daily liaison with inter-departments regarding guest movements, requests and activities.
Assist with lobby arrivals and valet parking.
Order and maintain stock for VIP amenities.
Perform general tasks as assigned by the Director of VIP Services and Associate Director or their designate.
Act as an Accor ambassador to enhance the company's image internally and externally.
Qualifications
Natural ability to surprise guests with authentic service and a passion for hospitality.
Ability and initiative to manage own tasks and contribute to guest experience from arrival to after check-out.
Impeccable communication skills to make every interaction a positive, memorable moment.
Experience with Opera Cloud is preferred but not required.
RSA certification is a requirement.
Flexible with working hours, including nights, weekends and public holidays.
Benefits/Perks
Beachside location and wellness benefits, including Employee Assistance Program, birthday day off, anniversary stays, and discounted gym membership.
Personal development plans and career progression.
Discounts across Accor properties and restaurants (up to 70% off).
Coastal lifestyle and opportunities to follow the sun.
How to Apply
To apply, please follow the below links or send your resume to Maya O'Donnell at
#J-18808-Ljbffr

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