Information Services Manager

Information Services Manager
Fulltime – 5 Year Contract Position (negotiable)
What Council Offers
Up to 12.5% Superannuation employer contribution
5 weeks annual leave plus 17.5% annual leave loading
15 days paid sick/parental leave
Salary Packaging options
Employee Assistance Program (EAP)
Accredited Mental Health First Aid Officers
Annual Flu vaccinations + Skin Checks
Corporate Uniforms (annual allowance) and PPE supplied
General Salary Information
Salary is negotiable
The Opportunity
An exciting leadership opportunity is now available for the role of Information Services Manager, reporting to the Director Corporate, Community and Development Services. This role requires visionary, creative and effective leadership to provide cohesive information, communication and technology functions, including providing Council, Directors and Managers with outstanding services and advice. You will be responsible for planning, leading and managing the Information Services Department including the implementation of the Information, Communication and Technology (ICT) Strategic Plan and contributing to subsequent Operational Plans, policies and operating procedures ensuring compliance with legislation and industry standards. This key role will contribute to the achievement of Council's vision and corporate goals by encouraging innovative development and implementation of service delivery standards relevant to the Department.
Key Responsibilities
Reporting to the Director Corporate, Community and Development Services the incumbent exercises both managerial and operational responsibility for the Information Services (IS) Department;
Ensuring that Council's IS services and infrastructure support the organisation's operational and strategic plans including the planning, direction, control and evaluation of the ICT operation across a multi-site environment;
Advising senior management of future ICT requirements and, through a program of structured planning, determine priorities for development and maintenance of the corporate computer environment;
Providing effective liaison between IS and all levels of management and employees within the Council on all matters relating to IS, and external parties as required;
Responsible for ensuring network security as identified in Council's computer equipment and software usage procedure and for implementing IS disaster recovery measures as identified in Council's Disaster Recovery Plan Council chambers;
See the Position Description for a more extensive list of key responsibilities.
Our Ideal Candidate
We are seeking an experienced and well-versed Information Services Manager to provide strategic leadership and direction for the Information Services Department. With a strong background in IS management, infrastructure operations and cloud-based technologies, you understand how to balance performance, security and user experience. You know how to implement governance frameworks and risk controls that improve reliability, and you're comfortable managing vendors, budgets and service expectations. You also understand the importance of working collaboratively across departments and translating complex technical issues into practical solutions for diverse stakeholders. This is a key leadership role where your operational focus, strategic thinking and strong communication skills will directly contribute to Council's goals.
Key Selection Criteria
If our values resonate with you 'Opportunity, Respect, Strength and Accountability' and you possess the following qualifications and experience, read below about how to apply:
Mandatory
A tertiary qualification in Information Technology, Business or Management or a relevant discipline with significant and diverse experience in both operational areas and management;
Demonstrated leadership qualities with proven management experience within a relevant multi-disciplined environment;
Proven ability in managing, delivering, and monitoring budgets effectively;
Extensive experience in information technology management, particularly in the implementation and management of financial systems, procedures and policies;
High level written and verbal communication skills, with the ability to provide clear, accurate and practical advice to Director's, Managers and Employees;
Advanced ability to use current technology to manage systems and software; and
Current Queensland 'C' Class licence or equivalent.
Desirable
Previous experience in Local Government.
Our Region
Ingham is uniquely positioned just over an hour north of Townsville and approximately three hours south of Cairns and is within the tropical paradise of the Hinchinbrook Shire. With Ingham at its centre, the region is surrounded by rugged mountain ranges, giant waterfalls, the Great Barrier Reef, wild beaches and tropical islands. It's a place where breathtaking scenery, unique wildlife, world-class fishing experiences, delicious, locally sourced food, inspirational art and 60,000 years of culture are all weaved into one incredible story: The Hinchinbrook Way.
Our Council
Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We're committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you'll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.
The Selection Process
We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.
Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.
Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.
How to Apply
To apply, submit your application online by clicking 'Apply For Job' and follow the steps. Please provide:
A current resume
A cover letter addressing the "Our Ideal Candidate" and "Key Selection Criteria" section (max. 2 pages).
Applications close on Friday 29 August 2025 at 5:00pm AEST.
Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.
For More Information:
Thank you for your consideration and interest in this position. For a confidential discussion, contact Jodi Spencer, Executive Manager People, Culture & Safety on 4***
Additional information
Located in Ingham and the stunning Hinchinbrook Shire
Generous leave entitlements for Work-life balance
Competitive salary package