Current jobs related to Customer Experience Coordinator - Newcastle, New South Wales - Greater Bank

  • Customer Experience Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Overview:Service CoordinatorWe are seeking a highly skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing exceptional customer service, maintaining accurate client records, and ensuring seamless communication between clients, technical staff, and subcontractors.Responsibilities:Answer...

  • Customer Experience Associate

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $55,000 - $62,000

    Job Summary:We are seeking a Customer Experience Associate to join our team. This role will involve providing top-notch customer service, handling sales and stock transfers, and coordinating deliveries.About the Role:In this position, you will work closely with internal stakeholders to achieve business objectives. You will be responsible for processing data,...

  • Customer Experience Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomerSupport Full time $62,000 - $86,000

    Job Summary:We are seeking a professional to undertake collection actions and identify, assess, and treat vulnerable customers in accordance with our policies, procedures, and account assistance support programs.This role involves conducting customer engagement and sensitive negotiation through various communication channels, monitoring adherence to payment...

  • Customer Experience Lead

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $81,475 - $93,111

    Job OpportunityAbout the RoleThis is an exciting chance for a skilled customer service professional who is an emerging leader to support the Service Centre Manager and Service Coordinator in promoting quality service standards.The first point of contact for customers, the Concierge directs specific requests through channels, facilitates additional support...

  • Customer Relationship Coordinator

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeCustomerRelationship Full time $60,000 - $80,000

    Job TitleWe are seeking a skilled and experienced Customer Relationship Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring that all interactions are positive and professional.About the RoleThe primary focus of this role is to coordinate and deliver excellent customer service through...

  • Project Customer Experience Champion

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeCustomerExperience Full time $75,000 - $84,000

    Job Overview:The Project Coordinator plays a pivotal role within the operations team, reporting to the Project Manager and working closely with the Hunter Project delivery team. This individual is responsible for guiding and supporting customers throughout the pre-construction process of building their new home, ensuring a high-quality file is delivered to...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeService Full time $60,000 - $90,000

    Job Description We are seeking a highly skilled and organized individual to join our team as a Customer Service Coordinator. As a key member of our operations team, you will be responsible for managing requests, executing workflows, and providing exceptional customer service. This is a challenging and rewarding role that requires strong communication...

  • Trainee Customer Experience | PSC1307

    2 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Trainee Customer Experience | PSC1307 role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Trainee Customer Experience | PSC1307 role at Bendigo AdvertiserGet AI-powered advice on this job and more exclusive features.OverviewOwn your future with a Traineeship at Port Stephens Council (PSC) – ready...

  • Participant Experience Coordinator

    2 weeks ago

    Newcastle, New South Wales, Australia Red Frog For Families Full time

    OverviewA wonderful opportunity to join an incredible multidisciplinary organisation in Newcastle.At Red Frog for Families our mission is to empower people with disability to live a quality life.We're hiring: Participant Experience Coordinator - Intake Administration Officer.Role DetailsLocation: Broadmeadow, Newcastle, NSWEmployment Type: Full-TimeClient...

  • Participant Experience Coordinator

    3 weeks ago

    Newcastle, New South Wales, Australia Red Frog for Families Full time

    Overview A wonderful opportunity to join an incredible multidisciplinary organisation in Newcastle. At Red Frog for Families our mission is to empower people with disability to live a quality life. We're hiring: Participant Experience Coordinator - Intake Administration Officer. Role Details Location: Broadmeadow, Newcastle, NSW Employment Type:...

Customer Experience Coordinator

2 weeks ago

Newcastle, New South Wales, Australia Greater Bank Full time

**About the role**

As a **Customer Experience Coordinator** is responsible for supporting and coaching the Contact Centre team by developing, implementing, maintaining, communicating, and providing an effective and timely service to internal and external customers.

This is a **Fulltime 12-Month Fixed-Term** position working within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What will your key responsibilities include?**
- Conduct work activities in line with the Contact Centre business plan.
- Provide feedback and insights to Contact Centre leadership as required.
- Implement commercially orientated practices to ensure first point resolution for customer.
- Maintain an understanding of new and ongoing business initiatives.
- Actively support and influence team members by championing all areas of the Contact Centre Strategic Plan.
- Participate in team change initiatives in line with strategic priorities.
- Take action to identify and act on operational improvements.
- Ensure digital and voice initiatives are implemented and challenged within the Contact Centre Unit.
- Provide support to internal and external customers through identified trends and opportunities in customer experiences.
- Support the Customer Experience Coach and Manager with workload management and prioritisation and actioning of tasks.
- Assist and provide support to the Team Leader with coaching through customer experiences.
- Co-ordinate and action training follow trends.
- Assist and provide support to the Contact Centre, including answering general telephone enquiries from internal and external customers when required.

**What are we looking for?**
- Qualifications or relevant qualifications in Financial Services.
- Demonstrated experience in handling complex customer issues including difficult conversations and articulating reason.
- Experience working in a professional, team-based environment.
- Experience in a high-volume contact centre environment.
- Experience in a fast change oriented, technology and service driven business.
- Experience with handling requests and information from multiple stakeholders simultaneously.
- Demonstrates the ability to clearly convey information and ideas through a variety of mediums.
- Demonstrates the ability to make sound judgments and take appropriate actions.
- Demonstrates the willingness and ability to grow and progress professionally.
- Demonstrates the ability to identify required actions and take said actions without requiring direction.
- Demonstrates the ability to interact positively and effectively with others.
- Demonstrates the ability to guide and inspire others to achieve a common goal.
- Demonstrates the ability to drive self and others to achieve desired ends efficiently; outcome focused.

**About us**

We're Greater Bank, part of NGM Group, and we've been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.