Workers Compensation Claims Officer I Local

1 week ago

Brisbane, Queensland, Australia Maxima Full time

**Local Government**
- **$**42.96** per hour plus super**:

- **Contract/Temp**

**About the role**
Maxima's client, Logan City Council, is looking for a Workers Compensation Claims Officer for immediate start.

In this position you will administer the workers' compensation claims process for work-related injuries between Council and Local Government Workcare (LGW).

**Duties**:

- Administer the workers compensation claims processes for Council in conjunction with the insurer, including:

- Process and submit claims forms on behalf of workers in accordance with Council process
- Maintain records for workers compensation claims
- Provide details to the insurer in relation to information and evidence that can contribute to a decision about a claim
- Build and maintain relationships with the insurer including regular claims management reviews
- Maintain regular communication with workers and management about claims status
- Be the key point of contact between the workers compensation insurance provider and Council
- Contribute to the ongoing development and improvement of workers compensation procedures
- Liaise with other members of the Health and Safety Program to identify opportunities to improve health and safety outcomes as appropriate
- Maintain statistics relating to workers compensation claims including costs associated with claims.
- Maintain case notes and suitable duties plans that are factual, up-to-date, comprehensive and free of opinions or irrelevant matters
- Negotiate with injured/ill workers, managers, supervisors, medical and allied health providers where required to initiate suitable duties programs.
- The incumbent may be required at times to support stay at work and return to work processes for work and non-work related illness/injury to establish effective and efficient return to their substantive role.

**Applicants must have**:

- Cert IV in Health and Safety or demonstrated work experience in relation to workers' compensation and return to work.
- Experience in a self-insurance environment will be favorably considered.
- Demonstrated effective communication (verbal and written) and interpersonal skills including the ability to:

- Negotiate, advocate, engage and present information clearly;
- Remain impartial and communicate with influence on sensitive/complex matters at an individual employee, team and management level;
- Maintain strict confidentiality of workers compensation documentation; and
- Deliver effective, concise, integrated and credible options for workers compensation related issues.

Maxima are committed to advancing workforce diversity and inclusion for all.

Aboriginal Torres Strait Islander and People Living With Disability are encouraged to apply.

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