Motel Front Office Receptionist

18 hours ago

Sydney, New South Wales, Australia Regional Motel Partners Full time

We are looking for an experienced front office receptionist to join our team at a well-established large motel.
- This is a casual role offering 20+ hrs per week, Monday
- Friday.
- This position is based in Maitland, NSW.

**Key Responsibilities**:

- Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests.
- Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
- Address any guests' enquiries effectively and professionally.

**Key Performance Indicators**:

- Guest satisfaction
- Check-in/Check-out Efficiency
- Reservation Accuracy
- Contributing to our positive team atmosphere
- Friendly personality with a positive outlook
- Committed to providing the highest level of customer service
- Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.
- Adept time management skills ensure seamless operations.
- Previous experience in a front desk or guest service role, with a strong understanding of hotel/motel operations and customer service principles.
- The ability to work a rotating roster.
- Must have experience in using a motel RMS system (preferably with PROTEL).

**How to Apply**:
**Please note that full Australian Working Rights is required for this role.**

**Job Type**: Casual

Pay: $25.00 - $27.00 per hour

Expected hours: No less than 20 per week

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

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