Enhance Customer Experience
2 weeks ago
Retaining and increasing customer loyalty is a key priority for our organization. We are seeking a highly skilled Customer Retention Specialist to deliver on customer promises and adopt a positive, relationship-based approach.
The successful candidate will have previous customer retention and contact centre experience, as well as sales and retention skills. They will also possess excellent written and verbal communication skills, and the ability to build rapport with customers.
- Identify root causes of customer cancellation requests and complaints.
- Deliver solutions that meet customer expectations.
This is a permanent, full-time opportunity that offers flexible working arrangements and opportunities for career development. We are committed to creating a happy and thriving workplace where employees can grow and develop their careers.
Key Responsibilities- Work closely with the General Insurance Chapter Lead to deliver a retention strategy.
- Provide proactive support to day-to-day operations.
To succeed in this role, you will need:
- Previous customer retention and contact centre experience.
- Sales and retention skills.
- Excellent written and verbal communication skills.
- The ability to build rapport with customers.
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