Enhance Customer Experience

5 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $82,000
Customer Service Representative Opportunity

We are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional support to our customers. As a key point of contact, you will be responsible for delivering outstanding customer experiences through effective communication and problem-solving skills.

Job Responsibilities:

  • Provide excellent customer service and support to customers visiting our branch or engaging with our digital platforms
  • Engage in meaningful conversations to understand customer needs and offer tailored solutions
  • Assist with banking transactions, including cash deposits and withdrawals, and ensure accurate end-of-day balancing
  • Educate customers on digital platforms, such as online banking and mobile apps
  • Identify opportunities to improve customers' financial wellbeing through targeted solutions
  • Maintain compliance with regulatory requirements and internal policies

Key Requirements:

  • Customer service experience, ideally in a customer-facing role
  • Numerical skills, including proficiency in handling cash and accuracy in financial transactions
  • An energetic personality and genuine passion for helping people
  • Resilience and ability to remain calm under pressure
  • Adaptability and willingness to learn new procedures and technologies

What We Offer:

  • A supportive and inclusive community where everyone is welcome
  • Tailored learning and development opportunities to help you grow your career
  • Lots of opportunities to 'give back' to the community through volunteering initiatives

About This Role:

This is an exciting opportunity to join our team and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we want to hear from you

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