Training Coordinator

11 May 2025

Operations Melbourne Full Time

Melbourne is Australia's fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

Please note: This is a Max Term role until November 2025

Position Purpose Statement

Reporting to the Network Operations Training and Compliance Manager, this role supports the training and compliance needs of the department and its team members.

About the Role

Some of the duties and responsibilities include but not limited to:

- Take ownership of the end-to-end training administration process for both face-to-face and online training delivered by the Network Operations Training team.
- Monitor and track compliance training requirements, ensuring staff remain compliant with regulatory and safety training.
- Coordinate with internal and external training providers for the planning and scheduling of behavioural, safety, and regulatory training courses for network staff.
- Work closely with the Network Operations Training Manager and team members to develop and maintain training schedules for BAU, project-related, and ad hoc training sessions.
- Maintain an up-to-date training calendar, ensuring room bookings, instructor availability, and participant lists are well-organized.
- Create and maintain dashboards to provide graphical insights on training room availability, participant completion rates, compliance gaps, and overall training effectiveness.
- Develop and maintain basic online learning courses within the LMS, ensuring training content is engaging and aligned with organizational needs.
- Utilize Power BI or similar analytics tools to present training data in a visual format for training and compliance reporting and decision-making.

About You (Key Criteria)

To be considered for this role, you need to demonstrate a range of experience by responding to the following Key Criteria:

- Communication Skills:
- Training and Development
- An understanding of training and development principles, methodologies, and best practices is essential. This includes adult learning theory, instructional design, training delivery methods, and evaluation techniques.
- Organization and Planning:

- Ability to plan, coordinate, and manage training schedules efficiently.
- Strong attention to detail with the ability to prioritise multiple training programs and deadlines.
- Technological Proficiency:

- Experience using Learning Management Systems (LMS) (preferably Cornerstone LMS) for training administration and reporting.
- Proficiency with training software, scheduling tools, and data analytics platforms such as Power BI or similar.

This is an exciting opportunity to step into a fast-paced, dynamic environment where you'll work alongside operational experts shaping the future of Melbourne's railway. You'll be at the heart of high-impact projects, ensuring workforce readiness and compliance in an evolving industry. If you're looking for a role where you can make a real difference while growing your career, we want to hear from you

Next Steps

Metro's commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today's interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.