Customer Service Officer

6 days ago

Melbourne, Victoria, Australia Auto & General Insurance Full time

**The role**

Our customers never expect to have an accident. Your role is to provide stress relief and peace of mind to our customers when they need us most. You will work with repairers and customers, communicate the progress of repairs and make decisions to get the car back on the road.

**Accountabilities**
- Manage a portfolio of customer claims to completion
- Be proactive, identify issues, remove blockers and above all make decisions to get customers repairs completed on time the first time
- Be a part of a team, support your team members and add to a vibrant work environmentBe responsible for your actions, have an open mind and willing to learn

**What experience you'll bring**
- You are curious to learn
- You like helping customers and resolving issues
- Ability to prioritise work
- Strong written and verbal communication skills
- Computer literateGood Analytical and problem-solving skills

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money **. **Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Visit our website to find out more.

**Our perks**
- **Location **- This role is based at our Malvern office (East of Melbourne City). A premier office environment close to public transport and Melbourne CBD
- **Extra leave**:

- Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
- **Development opportunities**:

- We're championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You'll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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