Soft Services Manager

1 week ago

Melbourne, Victoria, Australia City Fm Australia Full time

City FM Australia is a Global leader in Facilities Management, Engineering, Construction and Energy solutions. We are committed to supporting our team and ensuring safe & reliable services to our partner - Goodstart Early Learning.
**What we offer our team**:

- Competitive remuneration package
- Excellent work life balance with flexible work arrangements. Prioritise and plan your day.
- Friendly, supportive, and experienced team
- Career growth opportunities, with an extensive learning and development program
- Stable and secure job opportunity

The Opportunity
In this role, this position will be responsible for the management of all elements of Pest, Waste & Hygiene.
Work closely with your team to build strong relationships with our partner and provide exceptional customer service.
**Your key responsibilities will include**:

- Collaborate with the commercial team to establish a contractual framework that improves financial and operational outcomes.
- Review and approve purchase orders and invoices, ensuring compliance with contracted scope, costs, and active site list.
- Actively identify opportunities for continual improvement within Pest, Waste & Hygiene services.
- Own the relationship between our pest, waste & hygiene vendors, City and our partner.
- Optimize service scope to reduce unnecessary expenditure and enhance sustainability.
- Develop SLAs and KPIs that effectively measure the desired operational outcomes.
- Ensure that vendors deliver existing scope across pest, waste & hygiene in compliance with regulatory and business expectations.

**To be considered for this role**:

- Previous experience in a similar role, managing Pest, Waste & Hygiene contracts and service delivery across a high volume national portfolio.
- Proven track record in exceptional customer service and have excellent communication and people management skills
- Strong analytical, problem-solving, organisational and administrative skills
- Current Working with Children Check or willing to obtain.
- Currently have or be willing to obtain 3rd doses of the Covid-19 vaccine.

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

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