Soft Services Operations Manager

5 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $99,900 - $124,999

Job Summary:

Soft Services Leadership

  • Key Responsibilities:

As a seasoned leader, you will oversee the daily operations of soft services, ensuring efficiency, quality, and compliance with industry regulations. You will lead and inspire a team of professionals, fostering a positive work culture and providing mentorship to enhance individual and team performance.

  • Operational Excellence: Implement best practices and continuously improve processes to optimize service delivery.
  • Client Relationships: Cultivate strong partnerships with clients, understanding their needs, and addressing any concerns or inquiries promptly.
  • Resource Management: Optimize resource allocation and control costs without compromising service quality.
  • Performance Monitoring: Implement performance metrics and monitoring systems to track key performance indicators (KPIs).
  • Compliance and Safety: Ensure compliance with all relevant regulations and safety protocols pertaining to soft services operations.
  • Training and Development: Identify training needs and provide ongoing training and development opportunities to team members.

Qualifications and Requirements:

  • Leadership Skills: Strong leadership skills with the ability to motivate and guide a diverse team.
  • Business Acumen: Excellent organizational and problem-solving abilities.
  • Industry Knowledge: Knowledge of industry standards, best practices, and emerging trends in soft services.
  • Communication Skills: Exceptional communication and interpersonal skills to build and maintain client relationships.
  • Financial Acumen: Budget management and financial acumen.
  • Regulatory Compliance: Familiarity with compliance and safety regulations in the facilities management industry.
  • Travel Requirements: Ability to travel across states as needed.

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