Soft Services Manager

1 week ago

Melbourne, Victoria, Australia beBeeFacilities Full time $85,000

Job Title: Facilities Coordinator

This role involves overseeing the day-to-day delivery of cleaning and other soft services at a fast-paced, high-profile aviation hub.

Purpose of the Role

We are seeking an organised and customer-focused Soft Services professional to ensure high standards of cleanliness, compliance, and customer service in this dynamic environment.

Main Responsibilities
  • Coordinate and oversee delivery of soft services including cleaning, pest control, gardens, grounds and waste management
  • Manage consumables and chemical ordering, usage reconciliation, and supplier coordination
  • Conduct and report on routine cleaning inspections, raising action items and ensuring follow-up
  • Facilitate BU meetings and prepare agendas/minutes
  • Prioritise and deliver month-end reporting requirements
  • Liaise with client representatives, internal teams, and vendors to ensure expectations are exceeded
  • Utilise work order management systems effectively to track, allocate, and report tasks
Requirements

To be successful in this role, you will need:

  • Experience in cleaning or soft services contract management
  • Strong communication and customer service skills
  • Confidence working with high-profile clients in a fast-paced environment
  • Proficiency with Microsoft Office Suite
  • Familiarity with Computerised Maintenance Management Systems (CMMS)

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