Customer Service Coordinator

1 week ago

Melbourne, Victoria, Australia Capral Full time

Non-customer facing role
- Competitive salary + Bonus Scheme + Benefits
- On-the-job training - genuine career pathway
- Location: either Lynbrook or Campbellfield

**Capral Aluminium** - Australia's largest aluminium manufacturer and distributor - is looking for an **Experienced Customer Service Coordinator** to join our small and supportive team in **either Campbellfield or Lynbrook**,** Victoria.**

This is a non-customer-facing, office-based role, ideal for someone with experience in order processing, internal sales support, or technical customer service. You'll play a key part in ensuring our operations run smoothly behind the scenes.

**WHAT'S ON OFFER**:

- Genuine opportunities for career growth and progression
- Comprehensive on-the-job training
- Employee Assistance Program (EAP)
- Employee Referral Program - earn up to $1,000 in rewards
- Supportive, values-driven work culture

**Primary Responsibilities**:

- Accurately entering sales orders into our system
- Responding to phone and internal enquiries
- Providing quotes, lead times, and order status updates
- Vetting orders for accuracy and feasibility
- Offering technical and product support over the phone

**About You**:
We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.
- Previous experience in a similar internal customer service or admin coordination role
- Strong verbal and written communication skills
- A professional and friendly phone manner
- Solid computer literacy and attention to detail
- A good attitude to workplace safety and reliability

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

**Employment at Capral**

Our strong values-based culture is a key part of looking after our people. **Capral's** five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

**How To Apply**

If you're ready to take the next step in your customer service career with a well-established and supportive company, we'd love to hear from you.

**APPLY NOW**

No recruitment agencies, please.

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