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Customer Service Coordinator
2 weeks ago
We are seeking a highly skilled and experienced customer service professional to join our team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities:- Customer Support: Provide timely and effective technical support to customers via phone, email, and webchat.
- Service Coordination: Coordinate daily service calls to ensure technicians attend on time.
- Data Management: Manage service data in CRM systems like NetSuite and Salesforce to keep records accurate and up-to-date.
- Communication: Liaise with service agents to ensure jobs are completed to standard and on time.
- Issue Resolution: Assist with customer complaints, special requests, and service follow-ups.
- Qualifications: Year 12 VCE or equivalent.
- Candidate Skills: Proven customer service and conflict resolution skills.
- Professional Attributes: Professional and friendly phone manner.
- Technical Skills: Strong communication and coordination abilities.
- Software Proficiency: Experience with CRM systems (NetSuite/Salesforce preferred).
