Customer Service Coordinator

1 week ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $66,981 - $89,971
Job Description

This pay rate includes a casual loading component.

We are seeking an Assistant Service Coordinator to join our team. In this role, you will play a crucial part in coordinating interactions between clients, contractors, and staff to ensure exceptional service delivery.

The successful candidate will support the Service Supervisor, Account Executive(s), and Service Manager in key departmental functions while driving innovation and efficiency within service delivery processes.

  • Coordinate daily interactions, quotations, queries, and work orders between customers and technicians.
  • Assist in managing customer accounts and meeting reporting requirements.
  • Perform administrative tasks including reporting, non-programmed visits, and updates to the customer portal.
  • Maintain the database ensuring accurate information entry into Firecode while adhering to policies and procedures.


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