Customer Service Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeService Full time $52,000 - $68,000

Customer Service Coordinator Opportunity

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We are seeking a highly skilled and organized Customer Service Coordinator to join our team. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

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Responsibilities:

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  • Greets customers in a warm and professional manner\
  • Schedules service appointments accurately and efficiently\
  • Answers incoming phone calls and responds to customer inquiries\
  • Calls customers to inform them of their service status\
  • Processes customer payments for service invoices\
  • Maintains accurate records of transactions\
  • Assists with administrative tasks such as filing service records\
  • Provides excellent customer service and support\
  • Ensures seamless customer experience from initial contact to completion\
  • Resolves customer complaints and issues promptly and professionally\
  • Collaborates with colleagues to ensure timely and effective resolution of customer concerns\
  • Identifies and implements process improvements to enhance customer satisfaction\
  • Stays up-to-date on industry trends and developments to provide best-in-class customer service\
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Qualifications:

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  • Previous experience in a customer service or administrative role\
  • Excellent interpersonal skills\
  • Strong communication skills\
  • Ability to multitask and prioritize tasks\
  • Attention to detail and accuracy in data entry\
  • Knowledge of automotive service terminology and procedures is a plus\
    • \

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