Associate Manager, Workplace Services

Job Category

Real Estate & Facility Management

Job Details

**About Salesforce**

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

**About Real Estate and Workplace Services**
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we're talking 30+ countries) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

**Overview of the Role**:
This role is multifaceted with a high emphasis on facility and building management, workplace services office programs, hospitality delivery and customer service best practices. This role is pivotal in providing unparalleled support for Salesforce's unique company culture and employee experience, with a key focus on strategic growth space utilisation along with a deeper understanding and business partner engagement across the enterprise.
Additional skill sets must include leadership, people and vendor management, critical thinking, innovation, analytical mindset and agility to execute on multiple initiatives. The role requires strong facilities, technical skills and office service experience, with demonstrated or proven success in a dynamic and fast paced corporate or hospitality environment, teamed with professional communication skills and team collaboration.

**Responsibilities**: Assist with the delivery of on-going learning and development of the local Workplace Services Team of professionals. Motivate and champion teamwork and collaboration with an aim to win as a team. Through our integrated outsourced vendor, manage building facility operations and identify both building and customer workplace needs by providing a high level of timely services to ticket requests and supporting programs that include hard services, preventative and reactive facility maintenance plans and office soft services such as janitorial cleaning, snack program, etc. Continuous improvement and execution of Workplace Services ticket management and the associated processes and policies, adhering to defined SLAs and solutions that engage and enhance our internal and external customer experience.

Communicate effectively and develop strong relationships with key Salesforce Business Partners. Coordinate with Salesforce finance partners to ensure that all accounting, sourcing and procurement rules are adhered to. Manage annual OPEX budgets, associated vendor SLAs, RFPs, purchase orders and invoicing. Support the Real Estate and Project Management team to deliver CAPEX and OPEX real estate projects to budget and schedule and delivered to the global Salesforce playbook global standards as required. Provide high touch attention to detail for new space openings. Every part of the delivery should be delivered to the highest quality and signed off as 'show ready' before employees move into new spaces. Assist in the implementation of health and safety management programs, ensuring programs are consistent with local regulation and corporate guidelines. Coordinate emergency response plans and health and safety local leads. Take part as an active team member of the Site Response, Health and Safety Emergency Response Team and Regional Crisis Management Team. In partnership with the physical security team, ensure appropriate levels of physical security at the office in addition to the guest management and delivery sign in security processes. Maintain a cooperative relationship with building engineering and management staff, ensuring compliance with all safety and environmental regulations, including Sustainability programs, operational charges and services pertaining to cleaning, HVAC, and security both within the Salesforce tenancy and external common areas in the building. Support the Workplace Services Events and Guest Services Team in conjunction with Senior Leadership, Marketing and Employee Success (HR) to ensure the smooth operation and delivery of all internal business events (e.g. Employee All Hands, Town Halls, Quarterly Updates) and company events (e.g. Customer meetings, Company and Regional Kick Offs, Salesforce Birthday, World Tour, Executive level and Employee Resource group and non profits).

**Required Qualificatio