Guest Service Agent

23 hours ago

North Mackay, Queensland, Australia Oaks Hotels, Resorts & Suites Full time

1 day ago Be among the first 25 applicants
Company Description
Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Our brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents: Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.
You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and fostering an outstanding workplace culture.
Job Description
Oaks Mackay Rivermarqe Hotelis looking for acasual Guest Service Agentpassionate about providing excellent customer service.
You will make guests feel at home with your welcoming presence, guiding them through check-ins, check-outs, and sharing insights on local attractions and eateries.
Your superb customer service and positive energy will leave a lasting impression.
Key Responsibilities Include:
Provide a warm and friendly reception upon guest arrival, ensuring a smooth check-in process and addressing immediate inquiries.
Maintain clear and courteous communication across in-person, phone, and email channels to deliver exceptional service.
Accurately process reservations, updates, and special requests using property management systems for seamless scheduling.
Act as the primary contact during guests' stay, offering assistance, resolving issues, and providing personalized recommendations.
Hourly rates (excluding super):
Monday - Friday: $32.31 per hour
Saturday: $38.78 per hour
Sunday: $45.25 per hour
Qualifications
Experience in delivering high-quality service in hospitality or customer-facing roles.
Excellent communication skills across various mediums.
Proactive, positive approach to guest needs, exceeding expectations.
Ability to foster positive guest experiences and resolve issues effectively.
Professional appearance reflecting organisational standards.
Willingness to work weekends, public holidays, and varied shifts.
Additional Information
We value our team and offer a rewarding package supporting professional growth, wellbeing, and work-life balance:
Career development programs
Hotel discounts: 50% off at Australasian Minor Hotels, 20% off for friends and family
Global accommodation discounts
Retail discounts at 400+ stores
Discounted entertainment and activities
Health insurance and banking benefits
Parental and birthday leave
Wellness support
We are only accepting applications from candidates with working rights in Australia or New Zealand.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals can increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2x.
Set job alerts for "Guest Service Representative" roles.
Locations recently posted: Victoria, Queensland, Australia; Sarina, Queensland, Australia; Andergrove, Queensland, Australia; Mackay Harbour, Queensland, Australia; Mackay, Queensland, Australia.
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