Customer Service Officer

3 days ago

Melbourne, Victoria, Australia Unified Healthcare Group Full time

**Company Description**
Our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through the medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

The business is expanding as our customers grow, and we are seeking **_more _**enthusiastic people to join a team who is committed to doing their best work every day guided by our values **- Care, Accountability, Teamwork, Integrity and Excellence.**

**We are seeking experienced Customer Service professionals to join our team on a casual basis.** You will play a key role in delivering an innovative and effective service across the business.

Key Responsibilities include, but are not limited to:

- Outbound contact with specialists and medical clinics to obtain medical records on behalf of clients.
- Writing accurate case notes in the medEbridge platform
- Data entry and ad hoc administrative duties where required.
- Meeting and exceeding customer service expectations

**Qualifications** To become one of our Team, you will need**:

- Attention to detail
- An aptitude for systems
- Excellent customer service and telephone skills.
- Excellent time management and organisational skills
- Ability to work well to deadlines
- Excellent communication skills - both written and verbal
- A professional and positive attitude
- Ability to use Microsoft Office suite, namely Word, Outlook & Excel
- Previous experience in a contact centre setting is advantageous

**Additional Information**

**So why work for UHG?**
- Based in the heart of Chapel Street close to all amenities.
- We offer flexibility working arrangements 2 days in the office only
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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