Claims Coordinator

5 days ago

Melbourne, Victoria, Australia Bay Building Full time

Great opportunity to help customers affected by natural disasters
- Well-renowned insurance builder offering prospects for progression
- Full-time permanent role based in East Bentleigh

**About Us**

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

**About the Role**

An exciting and rewarding opportunity for a driven individual with a strong background in customer service & administration. As Claims Coordinator, you'll be responsible for the day-to-day customer service and administration of property insurance claims in a fast paced environment.

You will be dealing with clients, internal staff members and customers, with the aim of creating a seamless claims process

We strive to get our customers, and our partners' customers into their pre-claim position as quickly as possible. We know that suffering a loss can be an overwhelming experience, and we pride ourselves on our ability to put the customer at ease whilst ensuring we get the necessary information to proceed with the claim.

**Key Activities**
- Answer incoming calls
- Process new claims, arranging estimators and submitting quotes
- Maintain a high level of communication with all stakeholders
- Liaise with insurance companies and loss adjusters
- Update notes to internal and client systems
- Prepare client documentation when required
- Issue purchase orders to specialist trades
- Approve incoming invoices from respective trades
- Scope / contract amendments for presentation purposes

**Essential Capabilities and Behaviours**
- Strong verbal and written communication
- Excellent organisational and time management skills
- Ability to thrive in a team
- Strong attention to detail
- Superior customer service skills
- High level of computer competency
- Claims experience highly desirable

As the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.

**Why join us?**
- Work for a reputable, well renowned building insurance company with career growth opportunities
- Flexible hybrid WFH options after probation
- JB HI-FI Discounts
- Birthday Leave after probation
- Regular Trade Discounts
- BUPA Health Insurance Discounts
- Access to 24/7 Employee Assistance Program for you and your family
- Be part of a values driven environment with friendly, down to earth people

If you have a positive attitude and the required skill set, please APPLY NOW, we'd love to hear from you

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