Claims Coordinator

2 weeks ago


Melbourne, Victoria, Australia Ethos Building Full time $60,000 - $80,000 per year

About Us

Ethos Building & Restoration is an established, highly regarded and rapidly expanding construction company based in Docklands. We are a specialist insurance builder that has established a strong industry reputation for delivering superior customer service and quality workmanship, specialising in Commercial, Domestic and Strata construction. We were awarded AICLA 2020 & 2022 Builder of the Year.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.

If you are seeking a career, are prepared to be truly challenged and want to work within a high performing team with like-minded individuals, then please reach out to us.

The Role - Claims Coordinator

  • Manage & Register client claims into our main claims/project management system (Prime).
  • Triage of Claims by complexity and urgency, ensuring the claim is directed to the appropriate area of the business.
  • Support our Construction, Estimating, & Desktop Solutions teams with various functions.
  • Appoint, schedule and liaise with specialist reporting contractors, monitoring performance against company set KPI's.
  • Facilitate & prioritise Estimators, Construction Supervisors, and external contractor bookings to respond to urgent or emergency matters.
  • Respond to customer enquiries and facilitate the resolution of those enquiries
  • Drive and assist in meeting client contractual and compliance expectations.
  • Manage incoming calls and and internal communications as required.
  • Provide administrative support through the processing of jobs, invoices and other duties as required.
  • React and respond quickly to urgent matters, client requirements and any business priority that arises as directed by the leadership or management teams.
  • Provide support to all areas of the business as otherwise required.

About you:

  • Demonstrated previous administration and phone-based customer service experience.
  • Knowledge of 'Prime Ecosystem', property insurance claims or building industry would be highly regarded.
  • Proven ability to trouble-shoot and effectively meet deadlines to meet established performance standards.
  • Outstanding written, verbal, and interpersonal communication skills and the ability to liaise with many people in a positive and customer focused manner.
  • A hands-on, strong organisational skills, highly capable of multi-tasking, with high-level attention to detail.
  • Strong computing skills and knowledge particularly with Microsoft Outlook.
  • The capacity to learn new tasks and processes quickly

In return, we will offer:

  • Great team culture
  • In house gymnasium
  • Vibrant new Docklands location; great amenities within walking distance
  • Attractive salary package for the right candidate

  • Claims Coordinator

    7 days ago


    Melbourne, Victoria, Australia FEN Australia Full time $104,000 - $130,878 per year

    Flood & Fire Emergency Network (FEN) is a well-known and respected restoration service provider, operating throughout Australia for over 15 years. FENprovides fast, efficient and cost-effective restoration following a water or fire event, mould rectification, sewage or effluent clean up, malicious damage, drug laboratory clean ups and the like.Due to...

  • Claims Coordinator

    4 days ago


    Melbourne, Victoria, Australia Ambrose Construct Group Pty Ltd Full time $104,000 - $130,878 per year

    Experience & Passion At Ambrose Construct Group we are proud to say that year on year we continue to grow and today we boast the most experienced and motivated team we have ever had.Ambrose Construct Group was born out of insurance repairs and while this is one of the cornerstones of the business we have come to realise that our people, processes and...

  • Claims Coordinator

    2 days ago


    Melbourne, Victoria, Australia Kinetic Full time

    Work close to home near the heart of Melbourne (North Fitzroy location)- Diverse, inclusive & supportive work environment to help you succeed- Plenty of opportunities for development and internal career progression**About us**:**Kinetic** is Australasia's largest and most diverse bus operator, moving more than **100 million passengers** per year across some...

  • Claims Coordinator

    6 days ago


    Melbourne, Victoria, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...


  • Melbourne, Victoria, Australia beBeeClaims Full time $60,000 - $80,000

    Insurance Claims Coordinator RoleWe are seeking a highly skilled and experienced Insurance Claims Coordinator to join our team. As an Insurance Claims Coordinator, you will play a vital role in the day-to-day customer service and administration of multiple property insurance claims.Key Responsibilities:Process new claims, schedule estimators and submit...


  • Melbourne, Victoria, Australia beBeeCoordination Full time $90,000 - $120,000

    **Opportunity Summary**This exciting opportunity exists for an Assessing Coordinator to join our Motor Claims team in Melbourne. The successful candidate will have experience within the claims industry and a passion for delivering exceptional customer service.Key Responsibilities:Coordinate assessment bookings and ensure claims are correctly pathed for...

  • Claims Coordinator

    4 days ago


    Melbourne, Victoria, Australia Bay Building Full time

    Great opportunity to help customers affected by natural disasters- Well-renowned insurance builder offering prospects for progression- Full-time permanent role based in East Bentleigh**About Us**Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to...


  • Melbourne, Victoria, Australia Bay Building Services Full time

    VIC - CLAIMS COORDINATOR at Bay Building ServicesJoin to apply for theVIC - CLAIMS COORDINATORrole atBay Building Services.About UsBay Building Services is a market leader in insurance building in Australia. Operating nationally for 35+ years, we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm,...


  • Melbourne, Victoria, Australia beBeeClaims Full time $65,000 - $83,000

    Job Title: Insurance Claims CoordinatorAbout the RoleThis is a unique opportunity to work in an exciting claims environment, providing effective support to our team in handling various classes of general insurance claims.Key Responsibilities:Analyse and handle all types of claims efficiently and professionally.Determine initial causation and plan an...


  • Melbourne, Victoria, Australia Chemist Warehouse Full time

    Join to apply for the Injury & Claims Coordinator role at Chemist Warehouse2 weeks ago Be among the first 25 applicantsJoin to apply for the Injury & Claims Coordinator role at Chemist WarehouseChemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and...