Trainee Junior Game Master

**Have you just completed school ? Looking for your first job ? Do you like making people happy ?**

ApsisVR is a virtual reality entertainment company looking for enthusiastic, customer centric individuals to join our team of game masters. Our mission is to provide players with a unique and unforgettable virtual reality gaming experience that challenges their minds and senses to have fun with utmost dedication to customer service.

We have part-time and casual roles. We can assign shifts based on your availability on any day between 10AM to 10PM.

For the right individual, this has an opportunity to provide predictable shifts, ability to learn new skills and build your career to next level. This role is ideal for someone to build their career by over performing on this job.

Are you a person who
- Likes hosting people for a great party ?
- Do you love being that person who makes people laugh and enjoy building relationships with new people ?
- Do you have a POSITIVE mindset to deal with any challenges thrown your way ?
- Love to try new things, never scared of the unknown and love to learn by yourself new technologies with a lot of initiative ?
- Can you handle the stress and stay calm when people are screaming for help while having fun and want to have more fun ?
- Do you like fixing technology
- Never scared to ask for reviews and feedback to improve the customer experience ?
- Loves working in a team to learn from others and teach others.
- You have a passion for technology, games and most importantly love customer service.
- Highly organised to follow processes systematically with a high level of repeatability.

We are hiring you for your personality and character first. So if you have

Game Master Role

Full training will be provided to function as Game Master(s).
- Must be comfortable to trouble shoot software and hardware issues, by being open to learn software and hardware on the job.
- Be positive and proactive with customer service to obtain references, google reviews and making them want to visit again.

Responsibilities (while on duty):

- Being the first point of contact for all customers, walk ins, phone & internet inquiries.
- Be on time for shifts and be proactive in communicating availability.
- Welcome and orient players to the virtual reality escape room experience
- Monitor and assist players throughout their gaming experience
- Ensure that all equipment is functioning properly and troubleshoot any technical issues that may arise
- Provide excellent customer service by creating a fun and immersive experience for our players
- Maintain a safe and clean environment for players to enjoy
- Collaborate with the team to further develop the player experience

Qualifications:

- Strong customer service skills with the ability to communicate effectively and professionally with all customers
- Deep understanding of game mastering and having been a game master is a significant advantage.
- Hardware and Software troubleshooting skills will be advantageous.
- Familiarity with virtual reality equipment and technology is preferred but not required
- Ability to work in a fast-paced environment with attention to detail and multitasking skills
- Flexibility to work evenings and weekends

If you are looking for an exciting opportunity to join a dynamic and growing virtual reality escape room company, please submit your resume and cover letter to us.

Join ApsisVR and help us create unforgettable virtual reality gaming experiences for our players

**Job Type**: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Supplementary Pay:

- Performance bonus

Application Question(s):

- Tell us why you would like to do a customer service job and why will you be passionate about it ?
- Do you play video games or do you like IT trouble shooting ? If so tell us more about it and what you like about it.

Work Authorisation:

- Australia (required)

Work Location: In person