Front Office Supervisor

Overview
Join to apply for theFront Office Supervisor | The Grandrole atThe Star Entertainment Group.
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As aFront Office Supervisor, reporting to the Front Office Manager at The Star Grand Hotel, you will be at the forefront of luxury hospitality, overseeing Front Office Operations and working with a dedicated team of professionals in a prestigious property.
You will play a crucial role in delivering five-star service and guest satisfaction.
This is a fantastic opportunity to build memorable connections with guests and the hotel team.
Responsibilities
Lead, motivate and engage Front Office Agents to continuously deliver five-star service
Ensure the professional and efficient operations of the Front Office team
Respond to guest feedback and implement changes to prevent recurrence
Encourage a positive working relationship between departments and the team
What we are looking for
Previous duty manager/supervisory experience in a hotel/hospitality environment is advantageous
Knowledge of Opera Property Management System (PMS) or similar
Ability to work independently and take appropriate action on guest requests
Second language (e.g., Mandarin or Cantonese) is advantageous
Flexible availability to work across a 7-day roster and night shifts
About you
As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our hotel operations at The Star Sydney.
Join us in making a difference.
What can we offer you
Complimentary meals on site daily including hot meals and sandwich bar
Uniform laundered and ready for you daily on property
Five weeks of paid Annual Leave for eligible shift workers
Discounted parking and other transport options
Up to 30% discounts across award-winning restaurants and accommodation
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Diversity & Inclusion with focus areas including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
Opportunities for career growth and development
Please note:Eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional guest experiences, a great place to work for our team, and positive community outcomes.
We value authenticity and our company values:Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We support flexible working options to help balance work and life needs.
The Star was awardedWGEA Employer of Citation for Gender Equality(2022-24) and recognized as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which assesses LGBTQI+ inclusiveness.
Application note
Click on the link below to make your next career move with The Star.
Role details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitality, Travel Arrangements, and Hotels and Motels
Location: Barangaroo, New South Wales, Australia
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