Customer Service Liaison Officer

5 days ago

Melbourne, Victoria, Australia Uniting Communities Full time

Are you passionate about providing exceptional customer service and making a positive impact on the lives of others?

As a **Customer Liaison Officer**, you will play a vital role in delivering high-quality administrative support, working alongside various teams to ensure smooth operations. Your friendly demeanor will be a welcoming presence for clients, stakeholders, and visitors, providing guidance on our organsation's services.

This role is located at our **Christies Beach site**

**Key duties and responsibilities**
- Offer exceptional customer service and provide advice on our services
- Provide support to UC, Newpin, New Roads & Family by Family teams
- Make appropriate referrals to other services, showing respect and discretion at all times
- Proactively assist with administration tasks and office management
- Collaborate with the Administration team to support projects and cover busy service periods

**About You**
- Willingness to undertake or possess a Certificate III in Business or Business Administration (or equivalent experience)
- Full, unrestricted Driver's License for accessibility
- Ability to communicate and engage effectively with a diverse range of people
- Strong ethical customer service approach
- Previous experience in an administrative role, preferably in a fast-paced environment
- Previous experience in community services is highly regarded_

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Benefits**
- In addition to your salary you can package up to **$15,900** per year pre tax and additionally a** $2,650** Meals and Entertainment card.
- To see how this could potentially benefit your take home pay, visit our salary packaging provider - Access Pay
- Paid Maternity Leave
- Early Intervention Physio Program
- Discounted Private Health Insurance

**Your Application**

To apply, please attach a cover letter addressing the position description and a current resume with the names of two referees, one of which should be a past or current supervisor.
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

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