Change Manager

Permanent full-time
- Adelaide, Melbourne or Sydney locationsSupport the business with developing sustainable change adoption outcomes

Preferably based in Adelaide, the Change Manager, Capability & Change is responsible for the design, development and implementation of change initiatives to support continuous process improvement in Mortgage Operations (MO).

**How will I help?**

With a key focus on building operational capability, you will support key Mortgage Operations projects initiatives through change. You will play to your strengths in design and development of appropriate change strategies and communications to create a pull culture to optimise sustainable change adoption outcomes.

Reporting to the Senior Change Manager, Capability and Change, Mortgage Operations, you will possess the full tool kit of change expertise with appropriate change management methodologies, understand processes, strategy development, mastery of change comms, proven stakeholder prowess, and be able to deliver training programs to build capability balancing commercial and customer needs.

**Day to day, your responsibilities will include**:

- Identifying the scope of the change activities, completing assessment of impacts and conducting analysis of affected stakeholder groups to assess change readiness, and identify key stakeholders and risks
- Engage with stakeholders to ensure they are ready and willing to accept the change
- Developing change schedules and execution frameworks, identifying appropriate resourcing and costings and the ongoing management on the planned activities
- Enablement of the design, development, delivery and management of key communications to achieve the desired outcomes.

**What's in it for me?**

You'll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organize adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will have significant and demonstrable experience in, and knowledge of the banking and finance industry, underpinned by your knowledge of consumer products and familiarity with change and capability frameworks.

Further advantageous qualities and experience includes:

- Proven experience working in, managing and implementing small to medium sized initiatives in projects or change
- Proven experience working in an agile environment or evidence of the qualities & capabilities needed to be able to work in an interactive, often ambiguous agile environment
- Demonstrated delivery of enhancing employee engagement and improved communication on change initiatives
- A passion for fostering a culture of continuous improvement and ultimately enhancing business performance and our customers' experience with our product
- Strong strategic thinking, relationship building and influencing skills
- Sound written and verbal communication skills
- Relevant qualifications in Change Management discipline (e.g. Postgraduate certificate in Change Management, PROSCI) and/or related field like Business, Psychology or HR, or equivalent industry experience.

**What's it like to work in the team?**

At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow across the Group.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

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