User Researcher

5 days ago

Sydney, New South Wales, Australia Osborne Richardson Australia Full time

**Salary**:
$900/day Plus Super

**Location**:
NSW - Sydney

**Ref**:
OB/0567

**Description**:
Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.
- Immediate start
- 12 month contract
- $ negotiable based on experience
- Hybrid working
- Open to Australian Citizens

A large Federal government department is seeking an experienced User Researcher to design and conduct user research and build insights from target users to understand motivations, pain-points and needs. Further to this, identifying the most effective research method based on tried and tested methodologies and processes for generative and evaluative research.

**Responsibilities**:

- Collaborate with multiple product teams to clarify and define research objectives
- Plans and carries out research activities to help the team build a deep understanding of the people who use the service.
- Works with the Product Manager to design research activities to support upcoming features in the roadmap.
- Grows a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.
- Collaborates with other team members to embed the understanding of users into day-to-day activities.
- Conducts research to gather insights for product development, and to feed insights into the broader program
- Work closely with designers and developers to turn the user data into service requirements

Key criteria:

- Strong background working in agile, multi-disciplinary teams in a large scale digital transformation, and proven expertise in collaborating with diverse, cross-functional product teams
- Extensive experience using a range of user research methods including which ones to use when prioritising speed, versus rigour
- Demonstrated ability to transform research insights into actionable product or service improvements
- Proficiency in presenting complex data in a clear and compelling manner to a range of stakeholders and decision makers.

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