Head Of Digital Cx

Your role

At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

You'll be a part of our Marketing and Client Services (MCS) team based in Sydney or Melbourne, reporting to the General Manager, Marketing, Communications, Brand and Digital.

As the Head of Digital CX & Marketing Technology you will:
- Lead the centres of excellence that develop and support the firm's digital client experiences; marketing technologies; client data analytics and reporting; and design / visual brand systems.- Foster a collaborative, inclusive and high-performing environment, mentoring team members and driving cross-team collaboration.- Lead change management and transformation of current and future marketing technologies, and related processes and behaviours - turning strategy into practical solutions that drive exceptional client experience, business growth and operational efficiency.- Nurture settings that continuously orient digital client experiences and design solutions (including websites, digital interfaces, visual brand systems) around best practices, and the organisation's brand and client promise.- Navigate opportunities with senior stakeholders, solving complex problems and driving strategic decision-making.- Directly build strategy, roadmaps, and business cases with a deep understanding of business strategy and stakeholder expectations.- Own the governance framework for digital interfaces and visual brand systems, ensuring best-practice processes.

This is a permanent, full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.

About you

You will have:
- Significant experience in a similar, senior role(s) with people management experience - ideally of team members and other people managers - in a professional services or complex corporate environment.- Deep experience leading significant marketing technology transformation in a business environment that is oriented around nurturing client relationships.- Experience with the lifecycle of client data management (including engagement, marketing and business development data) - from capturing data to delivering actionable insights to the business.- Experience leading functions that create and evolve market-facing digital interfaces and brand assets, through all stages of the UX, design and development process.- The ability to build trust quickly with a range of stakeholders and within your team.- A passion for being hands while still thinking strategically, taking ownership of a range of projects in different capacities.- Experience aligning organisational strategy with marketing strategy to create tangible outcomes.- A proactive approach to your work, seeking out opportunities to collaborate across a marketing and business development function.- Excellent communication skills with the ability to manage upwards and sustain the engagement and confidence of those you work with.- A desire to learn, grow, network, and mentor others.

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:
- Financial: market competitive fixed remuneration; incentive plan that recognises individual and team performance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.- Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.- Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.- Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible- parental leave policy
- 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.- Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributio