Digital CX

2 weeks ago

Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $90,000 - $120,000 per year

Salt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer insights.

From the support of your fun, supportive and passionate manager, they are requiring an analytical individual to help shape how consumers/customers engage with them across digital touchpoints. They are seeking someone detail-oriented and passionate about transforming data into actionable insights.

Benefits

  • Hybrid working model, you will have the flexibility to work from home and in the office.
  • 10% performance bonus on top of your salary package.
  • Above market average staff retention rates. They value career development and growing you throughout the business into more senior roles in the future.
  • Competitive vacation days, parental leave, and personal leave to ensure time for rejuvenation and family.
  • Comprehensive health insurance, mental health resources, novated leasing and wellness programs to support your physical and mental well-being.
  • Collaborative team culture with regular team events, career pathways, mentorship, and training.

Key Responsibilities

  • Collect, analyse, and interpret customer and marketing data to identify trends, opportunities, and pain points.
  • Build dashboards and reports (Salesforce, Tableau, Power BI, Excel) to track CX and marketing channel performance.
  • Monitor and report on customer satisfaction metrics (e.g. NPS, reviews, mystery shopping results).
  • Support customer journey mapping and recommend improvements to digital touchpoints.
  • Consolidate campaign and channel data into clear reports for stakeholders.
  • Present findings through engaging reports and presentations for both technical and non-technical audiences.
  • Collaborate with marketing, CX, and digital teams to deliver actionable insights.

Experience & Skills

  • 2+years of experience in a role analysing the customer experience journey, marketing channel performance, digital analytics or customer insights.
  • Strong skills in PowerPoint, Excel, Power BI or Tableau, Salesforce CRM (or similar CRM platforms) & marketing automation platforms.
  • Ability to interpret complex data and present findings clearly.
  • Experience with Google Analytics or other web analytics platforms.
  • Strong critical thinking skills to identify root causes and propose data-driven solutions when solving problems.
  • Passion for enhancing the customer experience through data-driven decision making.

Application Process

If you are interested in the role, please click the appropriate link to apply. If you are unsure of whether to apply yet, for a confidential discussion, please contact Andrew Saltos on

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

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