
Digital CX
2 weeks ago
Salt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer insights.
From the support of your fun, supportive and passionate manager, they are requiring an analytical individual to help shape how consumers/customers engage with them across digital touchpoints. They are seeking someone detail-oriented and passionate about transforming data into actionable insights.
Benefits
- Hybrid working model, you will have the flexibility to work from home and in the office.
- 10% performance bonus on top of your salary package.
- Above market average staff retention rates. They value career development and growing you throughout the business into more senior roles in the future.
- Competitive vacation days, parental leave, and personal leave to ensure time for rejuvenation and family.
- Comprehensive health insurance, mental health resources, novated leasing and wellness programs to support your physical and mental well-being.
- Collaborative team culture with regular team events, career pathways, mentorship, and training.
Key Responsibilities
- Collect, analyse, and interpret customer and marketing data to identify trends, opportunities, and pain points.
- Build dashboards and reports (Salesforce, Tableau, Power BI, Excel) to track CX and marketing channel performance.
- Monitor and report on customer satisfaction metrics (e.g. NPS, reviews, mystery shopping results).
- Support customer journey mapping and recommend improvements to digital touchpoints.
- Consolidate campaign and channel data into clear reports for stakeholders.
- Present findings through engaging reports and presentations for both technical and non-technical audiences.
- Collaborate with marketing, CX, and digital teams to deliver actionable insights.
Experience & Skills
- 2+years of experience in a role analysing the customer experience journey, marketing channel performance, digital analytics or customer insights.
- Strong skills in PowerPoint, Excel, Power BI or Tableau, Salesforce CRM (or similar CRM platforms) & marketing automation platforms.
- Ability to interpret complex data and present findings clearly.
- Experience with Google Analytics or other web analytics platforms.
- Strong critical thinking skills to identify root causes and propose data-driven solutions when solving problems.
- Passion for enhancing the customer experience through data-driven decision making.
Application Process
If you are interested in the role, please click the appropriate link to apply. If you are unsure of whether to apply yet, for a confidential discussion, please contact Andrew Saltos on
We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.
-
Digital CX
2 weeks ago
Sydney, New South Wales, Australia Salt Full time $104,000 - $130,878 per yearSalt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer...
-
Sydney, New South Wales, Australia Sharp & Carter Sales and Marketing Full time $200,000 - $280,000 per yearOwn all CX, Digital Transformation & Customer Engagement activities with this Leading B2C Services BrandLead and mentor a big team across CX and Digital Transformation objectivesMake a huge company-wide impact | Culture of growth | $280,000 Inc Super | CBDAbout the RoleThis is a truly unique Head of CX, Digital Transformation and Customer Engagement...
-
Principal CX Designer
1 week ago
Sydney, New South Wales, Australia nbn® Australia Full time $120,000 - $180,000 per yearJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn for a Principal CX Designer, to...
-
CX Operations Business Partner
1 day ago
Sydney, New South Wales, Australia Employment Hero Full time $120,000 - $180,000 per yearWho we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore,...
-
NOC Engineer, CX
3 days ago
Sydney, New South Wales, Australia NICE Full time $80,000 - $120,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***This role requires Australian citizenship status. We will be...
-
Digital Lead
2 weeks ago
Sydney, New South Wales, Australia Resolution Life Full time $104,000 - $130,878 per yearAbout Asteron LifeAsteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you. We work with our financial...
-
Senior Digital Visual Merchandising Lead
1 week ago
Sydney, New South Wales, Australia Telstra Full time $120,000 - $180,000 per yearEmployment TypePermanentClosing Date1 Oct :59pmJob TitleSenior Digital Visual Merchandising LeadJob SummaryJob DescriptionWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This...
-
Snr Consultant
2 weeks ago
Sydney, New South Wales, Australia FTI Consulting Full time $104,000 - $130,878 per yearAre you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.About The RoleAt FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines...
-
Senior Director, Network Customer Experience
1 week ago
Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per yearWhy Optus?We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.And that's where we come in…. "the amazing people" partWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger...
-
Vet & Consumer Experience Manager ANZ
1 week ago
Sydney, New South Wales, Australia Hill's Pet Nutrition Full time $120,000 - $180,000 per yearVet & Consumer Experience Team Manager, Hill's ANZJob SummaryHill's Pet Nutrition is seeking a passionate and strategic leader to join our team as the Manager of our Veterinary & Consumer Experience for Australia & New Zealand. In this pivotal role, you will lead our Hill's Helpline - a dedicated team of nutritional consultants who are the frontline voice of...