Head of CX, Digital Transformion and Customer Engagement
1 day ago
Head of CX, Digital Transformation and Customer Engagement for a leading B2C services brand. This role focuses on driving acquisition, retention, engagement and reducing churn by delivering world-class CX and customer engagement experiences.
Responsibilities- Develop and execute the entire CX and customer engagement strategy in collaboration with key stakeholders across the organization (e.g., marketing, finance, sales and operations).
- Lead strategy and execution across omni-channel marketing channels, improve NPS, and drive digital transformation through a best-in-class CX, including contact centres.
- Oversee budgets to achieve growth and retention targets and objectives.
- Lead, develop and coach team members to enhance capability and performance.
- Proven track record in a similar senior leadership role with experience in large matrix organisations within banking, finance, insurance, telco or other large B2C brands.
- Strong commercial acumen with a record of growth.
- Bachelor's degree in marketing, business or related field is highly desirable.
- Proven experience running large teams.
- Experience in omni-channel customer experience, NPS and overall CX improvement.
- Ability to build effective relationships, engage stakeholders, and apply problem-solving skills to resolve challenges.
- Experience working with online channels (web-chat and social media) to build customer connections.
- Positive, proactive, collaborative, curious and motivated mindset.
- Great work flexibility and culture — collaborative, high performing and positive.
- Salary: $280,000 Inc Super.
- Career-defining role with potential for lasting impact.
- Sydney CBD location with excellent work-from-home options.
- Lead a team of positive and ambitious professionals.
To apply, please click on the appropriate link provided by the recruiter. This helps manage applications for this and future roles. Thanks.
#J-18808-Ljbffr
-
Sydney, New South Wales, Australia at Full timeOverviewHead of CX, Digital Transformation and Customer Engagement for a leading B2C services brand. This role focuses on driving acquisition, retention, engagement and reducing churn by delivering world-class CX and customer engagement experiences.ResponsibilitiesDevelop and execute the entire CX and customer engagement strategy in collaboration with key...
-
Sydney, New South Wales, Australia Sharp & Carter Sales and Marketing Full time $280,000 per yearOwn all CX, Digital Transformation & Customer Engagement activities with this Leading B2C Services BrandLead and mentor a big team across CX and Digital Transformation objectivesMake a huge company-wide impact | Culture of growth | $280,000 Inc Super | CBDAbout the RoleThis is a truly unique Head of CX, Digital Transformation and Customer Engagement...
-
Digital CX
1 day ago
Sydney, New South Wales, Australia Salt Full timeOverviewDigital CX & Marketing Analyst - Customer Insights at Salt. This role supports the marketing and CX teams by enhancing the customer journey and forming customer insights. The successful candidate will be analytical, detail-oriented, and capable of transforming data into actionable insights.Key ResponsibilitiesCollect, analyse, and interpret customer...
-
Digital CX
2 days ago
Sydney, New South Wales, Australia Salt Full timeOverviewDigital CX & Marketing Analyst - Customer Insights at Salt. This role supports the marketing and CX teams by enhancing the customer journey and forming customer insights. The successful candidate will be analytical, detail-oriented, and capable of transforming data into actionable insights.Key ResponsibilitiesCollect, analyse, and interpret customer...
-
Digital CX
4 days ago
Sydney, New South Wales, Australia Salt Full time $104,000 - $130,878 per yearSalt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer...
-
Digital CX
4 days ago
Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $104,000 - $130,878 per yearSalt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer...
-
Cx Coordinator
6 days ago
Sydney, New South Wales, Australia Sarah Cockell Consulting Full timeOversee all customer touchpoints and communications- Work closely with the CX Director to develop customer strategies- At least two years experience in a senior Customer Service or CX role is essentialYou'll be an integral part of a large automotive retail company with a true commitment to superior customer service running through the organisation. As...
-
Head Of Digital Cx
2 days ago
Sydney, New South Wales, Australia Allens Full timeYour roleAt Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.You'll be a part of our Marketing and Client Services (MCS) team based in Sydney or Melbourne, reporting to the General Manager, Marketing, Communications, Brand and Digital.As the Head of Digital...
-
Cx Designer
7 days ago
Sydney, New South Wales, Australia Zurich Insurance Full time**A new adventure awaits**How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the...
-
Sydney, New South Wales, Australia Cisco Systems Full time $125,000 - $175,000 per yearWebex Collaboration leadership Cisco Global CX Business Unit leadership and product management Collaboration Product Sales Specialists and Solution Architects Cisco Account Management Teams and executive stakeholders Channel Partners Your ImpactKey Responsibilities Thought Leadership: Represent Cisco in strategic customer engagements, distilling global...
