Cx Coordinator

1 week ago

Sydney, New South Wales, Australia Sarah Cockell Consulting Full time

Oversee all customer touchpoints and communications
- Work closely with the CX Director to develop customer strategies
- At least two years experience in a senior Customer Service or CX role is essential

You'll be an integral part of a large automotive retail company with a true commitment to superior customer service running through the organisation. As Customer Experience Coordinator you'll oversee all customer interactions - from store feedback to digital and social reviews. This could mean dealing directly with customers, or working closely with franchisees to provide direction and guidance in how to optimise customer engagement. You'll assist in ongoing customer research, monitoring feedback and using this to drive and shape the Customer Experience strategy, creating engaging customer touchpoints. Working alongside the Director of CX, you'll create processes and systems to ensure all customer communication is consistent, efficient and timely, and put in place measurement tools to assess this. Consider yourself the customer advocate within the business

Your background may include two to three years in a similar role, or you may have worked in a management role in a Call Centre or Customer Service Centre. Most importantly you should have outstanding communication and people skills, able to deal with a wide variety of stakeholders from internal teams through to customers. With a bright, happy and enthusiastic personality, you'll relish the opportunity to transform your customer service skills into a CX career.

This highly successful and growing company has recently one a number of high profile awards for their Customer Experience programs, and this philosophy is strongly supported by everyone from the CEO through to store workers. You'll be working as part of a tight-knit, friendly Head Office team located in their fabulous new offices on the North Shore, right near local transport and great coffee

This is a wonderful next step into one of the fast-growing disciplines in the Marketing space.

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