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Head of Growth and Alliances: Webex CX Solutions
2 weeks ago
- Webex Collaboration leadership
- Cisco Global CX Business Unit leadership and product management
- Collaboration Product Sales Specialists and Solution Architects
- Cisco Account Management Teams and executive stakeholders
- Channel Partners
- Thought Leadership: Represent Cisco in strategic customer engagements, distilling global messaging into narratives that resonate with APJC markets, delivering keynotes, hosting roundtables, and evangelizing Cisco's innovations in AI-driven customer experience, including proactive engagement, AI agents, and human-agent collaboration.
- Customer Engagement: Partner with strategic customers to co-develop long-term transformation plans, provide executive-level support, and offer insights on market trends and solution opportunities.
- Alliance Relationships: Form and drive strategic partnerships with third-party adjacent solution providers in the Customer Experience (CX) space, including leading CRM vendors such as Salesforce (SFDC) and ServiceNow.
- Market Differentiation: Position Cisco as a leader in CX by aligning with best-in-class third-party solutions, enabling innovative offerings and driving customer success.
- Strategic Leadership: Collaborate with the APJC Director for Webex CX Solutions and the leadership team to shape and execute growth strategies for Cisco's Webex Customer Experience portfolio across APJC, specifically newly launched CCaaS markets for Cisco Webex CX where customer growth is to be accelerated.
- A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space.
- Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
- Credibility and depth in the CX domain, ideally with regional experience across APJC.
- Proven experience in business development, strategy, or sales leadership roles, preferably within the technology or customer experience sectors.
- Expertise in developing and executing go-to-market strategies and driving measurable business outcomes.
- You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike.
- Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.
- Strong collaboration skills with the ability to work across cultures and functions.
- A passion for innovation and a deep understanding of AI-powered customer experience solutions.
- Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.
- Ability to influence and lead within a matrixed organizational model.
- Self-starter with a proactive approach to driving results.
Cisco Systems
