Digital CX

3 weeks ago

Sydney, New South Wales, Australia Salt Full time
Overview

Digital CX & Marketing Analyst - Customer Insights at Salt. This role supports the marketing and CX teams by enhancing the customer journey and forming customer insights. The successful candidate will be analytical, detail-oriented, and capable of transforming data into actionable insights.

Key Responsibilities
  • Collect, analyse, and interpret customer and marketing data to identify trends, opportunities, and pain points.
  • Build dashboards and reports (Salesforce, Tableau, Power BI, Excel) to track CX and marketing channel performance.
  • Monitor and report on customer satisfaction metrics (e.g. NPS, reviews, mystery shopping results).
  • Support customer journey mapping and recommend improvements to digital touchpoints.
  • Consolidate campaign and channel data into clear reports for stakeholders.
  • Present findings through engaging reports and presentations for both technical and non-technical audiences.
  • Collaborate with marketing, CX, and digital teams to deliver actionable insights.
Experience & Skills
  • 2-3 years of experience in a role analysing the customer experience journey, marketing channel performance, digital analytics or customer insights.
  • Strong skills in PowerPoint, Excel, Power BI or Tableau, Salesforce CRM (or similar CRM platforms) & marketing automation platforms.
  • Ability to interpret complex data and present findings clearly.
  • Experience with Google Analytics or other web analytics platforms.
  • Strong critical thinking skills to identify root causes and propose data-driven solutions when solving problems.
  • Passion for enhancing the customer experience through data-driven decision making.
Benefits & Requirements
  • Hybrid working model with flexibility for home and office work.
  • 10% performance bonus on top of salary.
  • Competitive vacation days, parental leave, and personal leave.
  • Comprehensive health insurance, mental health resources, novated leasing and wellness programs.
  • Collaborative team culture with regular team events, mentorship, and training.
Application Process

If you are interested in the role, please click the appropriate link to apply. For a confidential discussion, contact Andrew Saltos on 0417 872 796.


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