Ascend Manager, Australia

1 day ago

Canberra, ACT, Australia Trek Bikes Full time

At Ascend we're all in the business of selling, installing, supporting and shipping our world class software.

A Bit about the Role:
Provide support to existing Independent Bike Shop (IBD) customers - 25%
- Review our regular system updates to maintain a working knowledge of our solutions
- Assist with the creation, review and maintenance of our training and support resources
- Product management & maintenance
- Hardware maintenance, replacement & updates

Provide support to the Trek retail network - 25%
- Product management & maintenance
- Training and Process development
- Hardware replacement & updates
- Inventory; pricing updates & product maintenance
- Marketing promotion changes

Expand the Ascend Australia customer base - 10%
- Gather sales prospects through available channels
- Conduct product demos to sales prospects and supply quotes
- Manage all new customer installations
- Set budgets

Provide support & drive key projects across all areas of the Trek Australia business - 40%
- Retail & Wholesale efficiency processes
- Inventory projects

What you will bring:

- Experience or an interest in general IT troubleshooting and SQL software would be beneficial
- Experience in retail and with retail management systems
- Some Project Management experience a plus
- Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.

If this sounds like you put your hand up For a confidential conversation reach out to HR. This role is a Canberra based role.

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