Guest Services Officer

6 days ago

Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

About Hyatt Park Hyatt Melbourne Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service.
With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits Leading global hotel brand with career advancement opportunitiesComplimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved onesComplimentary duty meals whilst on shiftDiscounted food & beverage and park club health & day spa treatmentsDiscounted onsite car parkingEmployee assistance program - benefit from free, immediate and confidential support for any work, health or life concernGenerous paid time off and holiday policies including paid parental leave and wellbeing leave10% discount with NIB Health insurance About the role As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests.
Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.
Responsibilities To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanlinessTo handle all arrival and departure recordsTo perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking outTo show hotel rooms and suites to prospective clients and guestsTo handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areasTo assist in maintaining a high level of security for guests, staff and hotel property Qualifications Previous work experience in a similar fast-paced hotel operations or reservations environmentExceptional interpersonal, communication and time management skills with a strong ability to multi-taskSuperior customer service skills along with excellent service resolution skillsThe capability of working both autonomously and as part of a teamThe ability to create a positive first impression with an understanding of the importance of 5 star grooming standardsThe flexibility to work on a rotating 24/ roster, including public holidaysJoin us at Hyatt and make travel more human.
Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion.
With Hyatt, you ll discover a career you didn t know existed

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