Guest Services Officer

3 days ago

Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

Summary

**About Park Hyatt Melbourne**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the Role**

As the Guest Services Officer - Communications, you will be responsible for ensuring the smooth and efficient running of the department and providing an excellent and consistent level of service to our customers in accordance with Hyatt International's brand standards.

Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

**Some of the responsibilities include**:

- Handle internal and external phone calls, relaying messages with proficiency
- Operating and controlling the telephone switchboard
- Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
- Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
- Assist in maintaining a high level of security for guests, staff and hotel property
- Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

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