Guest Service Officer

1 week ago

Melbourne, Victoria, Australia Grand Hyatt Part time

Overview
Guest Service Officer - Communication Centre (Part-time) at Grand Hyatt Melbourne.
The Communication Centre is the hub of all phone calls across divisions.
The role requires someone who can convey energy and sincerity over the phone and provide exceptional customer service to all guests, internal and external.
It involves managing key communication channels in a large, fast-paced hotel and overseeing key administration tasks to support the Rooms Division.
The successful candidate must convey a smile over the phone and deliver engaging, efficient interactions.
Shifts include overnights and weekends.
Computer literacy and time and task management are essential.
Responsibilities
Be the hub of phone communications across all divisions for Grand Hyatt Melbourne.
Convey energy and sincerity over the phone and provide exceptional customer service to guests, internal and external.
Manage key communication channels in a large, fast-paced hotel and oversee administration tasks to support the Rooms Division.
Convey a smile over the phone and deliver engaging and efficient guest interactions.
Work varied shifts including overnights and weekends; ensure computer literacy and time and task management.
Qualifications
An amazing personality across the telephone
A genuine interest and passion for providing customer service
Basic Computer Skills particularly in the use of MS Office with preferably some knowledge of Fidelio/Opera
Availability to work a rotating roster, including late evenings, weekends, overnights and public holidays
MUST have working rights in Australia
Benefits
Above Award wage rates
Discounted meals in our trendy associate restaurant
Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
Discounted accommodation rates for associates as well as friends and family
Food and Beverage discounts at Australian-based Hyatt properties
Fully laundered uniforms
Learning & Development opportunities
Discounted Gym Membership at our City Club
How to Apply
Please click the Apply Now button.
Don't forget to include a cover letter and let us know why you're passionate about joining our team.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Hospitality
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