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Guest Service Officer

4 weeks ago

Melbourne, Victoria, Australia Grand Hyatt Part time
Overview

Guest Service Officer - Communication Centre (Part-time) at Grand Hyatt Melbourne. The Communication Centre is the hub of all phone calls across divisions. The role requires someone who can convey energy and sincerity over the phone and provide exceptional customer service to all guests, internal and external. It involves managing key communication channels in a large, fast-paced hotel and overseeing key administration tasks to support the Rooms Division. The successful candidate must convey a smile over the phone and deliver engaging, efficient interactions. Shifts include overnights and weekends. Computer literacy and time and task management are essential.

Responsibilities
  • Be the hub of phone communications across all divisions for Grand Hyatt Melbourne.
  • Convey energy and sincerity over the phone and provide exceptional customer service to guests, internal and external.
  • Manage key communication channels in a large, fast-paced hotel and oversee administration tasks to support the Rooms Division.
  • Convey a smile over the phone and deliver engaging and efficient guest interactions.
  • Work varied shifts including overnights and weekends; ensure computer literacy and time and task management.
Qualifications
  • An amazing personality across the telephone
  • A genuine interest and passion for providing customer service
  • Basic Computer Skills particularly in the use of MS Office with preferably some knowledge of Fidelio/Opera
  • Availability to work a rotating roster, including late evenings, weekends, overnights and public holidays
  • MUST have working rights in Australia
Benefits
  • Above Award wage rates
  • Discounted meals in our trendy associate restaurant
  • Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
  • Discounted accommodation rates for associates as well as friends and family
  • Food and Beverage discounts at Australian-based Hyatt properties
  • Fully laundered uniforms
  • Learning & Development opportunities
  • Discounted Gym Membership at our City Club
How to Apply

Please click the Apply Now button. Don't forget to include a cover letter and let us know why you're passionate about joining our team.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality
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