Post Office Counter Officer

2 weeks ago

Wollongong, New South Wales, Australia 20 Reasons Pty Ltd Full time

10-15 hours per week (casual)
- Confident F2F Customer Service & Money Handling Skills
- Previous 'Post Office Counter' / Bank Teller Experience Preferred

An exciting opportunity has become available to work as a Post Office Counter Officer working with Lake Heights LPO.

**Your main responsibilities will include**:

- Working Casual Shifts offered at Lake Heights LPO after the training phase (10-15 hours per week): Monday - Friday.
- Provide customer service and respond to front counter requests (handling and processing cash, cheques, credit cards and EFTPOS)
- Performing customer sales and service transactions with customers
- Assisting customers with mail lodgements and associate costs
- Conducting and processing a number of identity services transactions.
- Ensure Confidentiality of Post Office customers is maintained at all times
- Promoting retail products and services through up-selling and cross-selling, merchandising and other promotional activities
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance, notify manager when Post Office stationery stock is low
- Other duties as requested by the Manager
- Ideally (but not essential) have worked previously as a Post Office counter officer or as a Bank Teller
- Ability to provide exceptional customer service
- Highly developed face to face customer service and communication skills
- Must be reliable, professional, and work well in a team environment as well as independently
- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

In return, the successful applicant will receive award casual rates, uniform, and the opportunity to be part of a friendly and dynamic team.

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