Service Delivery Officer

4 weeks ago

Wollongong, New South Wales, Australia Australian Taxation Office Full time

Join to apply for the Service Delivery Officer role at Australian Taxation Office.

We are looking for passionate, client focused individuals to join our Frontline Operations group.

As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded. You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries Government Administration

We are unable to provide further information about this posting here. For more details, please refer to the official job advertisement on the Australian Taxation Office careers site.


#J-18808-Ljbffr

  • Service Delivery Officer

    3 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    OverviewJoin to apply for the Service Delivery Officer role at Illawarra Mercury.Join to apply for the Service Delivery Officer role at Illawarra Mercury.Get AI-powered advice on this job and more exclusive features.About UsAt the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real...

  • Service Delivery Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Australian Taxation Office Full time

    Service Delivery Officer (Casual opportunity)At the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.We're building a leading tax and superannuation administration known for contemporary service,...

  • Service Delivery Officer

    4 weeks ago

    Wollongong, New South Wales, Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) – Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality...

  • Senior Manager Ict Infrastructure And Service Delivery

    3 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Senior Manager ICT Infrastructure and Service Delivery, Clerk Grade 11/12, WollongongWork in a volunteer-based agency supporting communities of NSWJoin a high-performing, friendly teamFull time ongoing role opportunityLocation: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunityAs Senior Manager ICT Infrastructure and...

  • Delivery Service Supervisor

    5 days ago

    Wollongong, New South Wales, Australia Downer Group Full time $90,000 - $120,000 per year

    We currently have an opportunity for a Service Delivery Superviso r. Join our Government and Integrated Facilities Management team and play a key role in delivering programmed work orders and managing work priorities in the Wollongong r egion. Reporting to the Regional Manager, you'll help deliver high-quality outcomes that support our essential...

  • Principal Project Officer

    3 weeks ago

    Wollongong, New South Wales, Australia NSW National Parks And Wildlife Service Full time

    Principal Project OfficerOngoing Full -time opportunity (35 hours per week) Office location – Location flexible within NPWS South Coast Branch (Wollongong/Nowra/Narooma/Merimbula)Salary relative to experience, and ranges from $149,739 to $173,174 + employers superannuation contributionsDo you want your work to make a difference for NSW?Working to protect...

  • Principal Project Officer

    2 weeks ago

    Wollongong, New South Wales, Australia NSW National Parks and Wildlife Service Full time

    OverviewPrincipal Project Officer – Ongoing Full-time opportunity (35 hours per week). Office location: Location flexible within NPWS South Coast Branch (Wollongong, Nowra, Narooma, Merimbula). Salary ranges from $149,739 to $173,174 plus employers superannuation contributions, commensurate with experience.About The RoleAre you a strategic thinker with a...

  • Aboriginal Community Engagement Officer

    4 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Join to apply for the Aboriginal Community Engagement Officer role at NSW State Emergency Service.Two full-time temporary roles available until July 2027, with potential for extension. One role based in North Eastern NSW, one in South Eastern NSW (location flexible within zones). Part-time and job share arrangements will be considered.This is an Identified...

  • Lifestyle Services Officer

    3 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    OverviewBolton Clarke Group is one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.About...

  • Communications Officer, Clerk Grade 1/2

    4 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Communications Officer, Clerk Grade 1/2 - Multiple casual positionsCommunications Officer, Clerk Grade 1/2 - Multiple casual positionsExcellent remuneration and employee benefitsWork in a volunteer-based agency supporting communities of NSWLocation: Wollongong (within 90minutes travel preferred)Shifts: Rotating day and night shifts (up to 12.5 hours), 24/7...