Call Centre Management

2 weeks ago

Sydney, New South Wales, Australia Keegan Adams Full time

Growing team & opportunity to progress in a Global, award winning business
- Lead the Sydney Call Centre & enhance their positive & engaging team culture
- Salary negotiable for experience (Up to $115k + super) | Hybrid working

**The Opportunity**:
Our client is a highly regarded, Global Financial Services firm with significant presence in the Australian market.

An exciting opportunity is available for a

This would suit someone with previous people management experience from a Client Service perspective looking for a fresh challenge to help drive a high performance & positive culture.

**Your Day-to-Day responsibilities**:

- Proactively supervise and co-ordinate activities of the Client Services Team Leaders to result in exceptional client experience.
- Lead and drive the team to achieve SLA's.
- Monitoring Stockbroking phones and Digital teams' performances and identifying reasons for variances to target.
- Assist in managing the operations of the Client Services team through completion of reports, staff rosters and skill assignments.
- Implementing continuous improvement plans, developed with management, to enhance performance and take action to address unsatisfactory performance.
- Previous leadership experience in a Call Centre environment within Financial Services and an understanding of stocks and CFD trading poroducts.
- Strong communication skills with vibrant, energetic interpersonal skills.
- Operates with integrity and an exceptional client service experience mindset which reflects & inspires the team.
- Ability to take ownership and accountability for key operational decisions within the team.

**Flexible WFH / WFO** is available in this role
**. Offices are based in Chatswood.**

This is an opportunity not to be missed.

We are actively interviewing, so please
**APPLY NOW.

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