Call Centre Manager

6 days ago

Sydney, New South Wales, Australia Clean Power Australia Full time
Recruitment & Onboarding Manager - Solar & Battery

About Clean Power Australia:

We are a fast-growing, forward-thinking company in the Renewable Energy Sector, specialising in Solar and Battery Storage Solutions for residential clients. Our mission is to help customers reduce their energy costs and environmental impact through clean, sustainable power.

As part of our continued growth, we are looking for an experienced Call Centre Manager to lead and drive our outbound sales team to new heights.

About The Role:

The Call Centre Manager will be responsible for the daily operation, performance management, and strategic direction of our outbound sales team. This role requires a dynamic leader with a strong background in sales, people management, and an understanding of the renewable energy space — particularly Solar and Battery storage solutions.

Responsibilities:

  • Lead, coach, and manage a team of outbound sales agents to achieve individual and team targets.
  • Develop and implement sales scripts, training modules, and performance monitoring tools to optimise sales conversion rates.
  • Monitor and analyse key KPIs (calls per day, conversion rate, revenue per rep, etc.), taking action to improve underperformance.
  • Work closely with the operations & external sales teams to ensure high-quality leads and customer satisfaction.
  • Implement effective sales and incentive strategies to boost team motivation and performance.
  • Maintain up-to-date knowledge of solar and battery products, market trends, and competitor activity.
  • Prepare regular performance and forecast reports for senior management.

Requirements:

  • Proven experience as a Call Centre Manager / Sales Manager or Team Leader in a high-volume sales environment.
  • Experience within the Solar, Battery, or Renewable Energy industry.
  • Strong leadership skills with the ability to motivate and drive a sales team toward success.
  • Excellent communication, interpersonal, and coaching skills.
  • Data-driven mindset with strong analytical and reporting abilities.
  • Solid understanding of CRM systems and call centre technology.
  • Ability to work under pressure in a fast-paced environment.

Why Work For Us:

At Clean Power Australia, we are committed to providing a supportive and rewarding work environment. In this role, you can expect:

  • Full time hours Monday - Friday
  • Office based in Mascot, close to public transport
  • Supportive & family-feel culture
  • Competitive salary & bonus structure
  • Opportunities for professional development and career advancement
  • Work with a passionate and dedicated team in the sustainable energy sector
  • Vibrant & social office culture, we are a fun bunch

The recruitment process will be a phone interview followed by a face-to-face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time
  • Industries: Utilities

Referrals increase your chances of interviewing at Clean Power Australia by 2x

Project update: The content includes mentions of project-related items not essential to the role description and has been omitted for clarity.


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