Call Centre Manager

6 days ago

Sydney, New South Wales, Australia Linfox Armaguard Pty Ltd Full time

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3 days ago Be among the first 25 applicants

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Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group. What does the job look like?As a Call Centre/ Customer Service Manager, you'll be leading a close-knit team of 40 dedicated call centre professionals, fostering a culture of excellence and teamwork. This isn't a typical Call Centre – we focus on providing top-tier service and effective solutions to our customers with operational hours from 6 AM to midnight, 7 days a week. Key areas:

  • Coaching and leading teams across customer service
  • Managing all escalations both internally and with clientele
  • Reporting and analyzing teams' performance
  • Continuous improvement to systems and processes
  • Responsible for team budget

Are you the one?Your previous experience in this area makes you a true subject matter expert. Your energy and passion for team collaboration and excellence are infectious. You are an excellent communicator, someone that listens and responds well. You can demonstrate:
  • Previous experience in a leadership position in customer service environment
  • Solution orientated attitude
  • Natural flair to build relationships and influence outcomes
  • Intermediate excel skills
  • An excellent attitude with a desire to lead, coach and develop others

Sound like you or someone you know? Please click the apply button to submit your application and resume. Further informationYou will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.Don't have the required experience, but want to know more about the opportunities at Linfox Armaguard Group? We still want to hear from you. Visit www.armaguard.com.au/careersSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

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