Service Administrator

7 days ago

Melbourne, Victoria, Australia Dowell Windows Full time

_Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian-owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard._

Dowell Windows has an excellent opportunity for a vibrant and driven Service Administrator to join our team at Bayswater. You will be the first point of contact for the sales team and customers for all service inquiries. Reporting to the Customer Service Manager VIC, you will be part of a supportive team that is focused on building strong relationships and providing a high-quality experience for our customers.

Your key responsibilities of the role will include but not limited to:

- Confirming order details and managing the call-up process
- Planning of job schedules and bookings
- Responding to customer inquiries for installing and rescheduling works
- Providing accurate information and paperwork to relevant departments
- Maintaining accurate record-keeping to ensure files are up to date
- Complying with Dowell Safety policies and practices
- General administration as required
- Working with Customer Service Manager to identify and implement business improvement projects

You will bring:

- A can-do attitude and eagerness to solve problems and improve processes
- A team player approach with a focus on collaboration
- Good communication and interpersonal skills
- Great attention to detail with effective time management skills
- Previous administration experience
- Sound Knowledge in Microsoft Excel, Word, Access, Outlook
- The ability to be adaptable and work in a fast-paced environment

We have a great team environment where there is a hands-on approach to all that needs to be done. There will be full training and ongoing support provided by the team.

If you feel like this is the role for you or if you know someone who is looking for this type of role, we want to hear from you

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

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