Employee Experience Manager

**The opportunity**

We are on the lookout for an Employee Experience Manager - Time & Attendance to join the Bupa People team on a 12-month fixed-term contract.

This role will be a key collaborator across the People team, bringing a high degree of relationship building, influencing and negotiation skills to deliver ongoing improvements to our time and attendance system and processes across the end-to-end people lifecycle.

To be successful, you will need to have previous experience in leading a team and exposure to HR and time and attendance systems.

The role can be based in Melbourne, Sydney or Brisbane with hybrid work arrangements available.

**How will I help?**
- Responsible for the day-to-day management of the UKG Dimensions Time and Attendance systems team, including routine reporting and actions taken to ensure the efficient operation and governance of all systems.
- Responsible for resolving system errors and issues in alignment with agreed SLA's and governance frameworks.
- Responsible for ensuring all pay close activities are managed in an efficient and timely manner to enable payroll processing each fortnight.
- Lead the ways of working and delivery within the team with a focus on evolving and improving our people processes and systems based on data, insights and human centred design.
- Identify areas for process improvement by conducting data analysis activities.
- Management of resources in active collaboration with other key stakeholders to ensure that systems projects and operational activities are completed to agreed timelines.
- Production of key data insights for the business to raise and identify opportunities to strengthen pay compliance.
- Representing the Time & Attendance Systems Team at multiple senior forums to raise awareness of key changes and insights that need to be managed across the business.
- Proactive engagement with key stakeholder groups and engagement more broadly with external vendors and networks to create a community of practice.
- Input and support with the implementation of any changes as a result of EA / Award Changes across the business
- Change Request and Service Request management through sprint planning, testing and deployment to production.
- Lead and participate in People systems projects as required to support the implementation of new technology, system releases, and continuous improvement initiatives.

**Why work at Bupa?**
We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.

**What do I need?**
- Experience leading teams with the ability to influence senior stakeholders.
- Time and attendance system experience (preferably UKG Dimensions/UKG Pro WFM).
- Exposure and experience working with various Payroll and HR systems (e.g., Frontier's iChris, Chris21 and Workday).
- Experience in operational HR Roles, preferably at a senior level.
- Strong continuous improvement and process mindset.
- Ability to manage and prioritise competing demands with an outcomes-centred approach.
- Highly organised with strong attention to detail.

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.